Quiz #2 ISO 9004 Clauses 6, 7 &8

Choose the things that can define an organization. *

Identity

Context

Mission

Vision

Values

Choose the things that can can be included in an organization's 'culture'. *

Beliefs

Ethics

Attitudes

Relative ranking in your industry

What are some ways Top Management can show good leadership and commitment? *

Strict policing of adherence to procedures

Promoting the adoption of the mission, vision and values of the organization

Rewards for people who cut corners and save money

Encouraging involvement, engagement and commitment from employees

What are some ways an organization can deliver value? *

Carry out business activities as a series of managed processes to satisfy customers

Maintain the highest share price possible at any cost

Charge penalties to customers who are slow payers

Manage processes proactively

Optimize the balance between the different purposes and specific objectives of the processes

When designing process and interactions, what could an organization consider? *

The purpose of the process

The outputs of the process

Changes in operations, markets and technologies

Learning how to find risks

Constraints for the process

MSP Course #1 – ISO 9004:2018 – Sustainable Success