Quiz #1 ISO 9004 Clauses 3, 4 & 5

Choose the relevant elements of determining Internal issues or conditions *

Assessing size and complexity of the organization

Understanding the competence of personnel

Having a 'Risk Department'

Learning how activities and associated processes interact in the organization

How can knowing the needs and expectations of its 'Interested Parties' help an organization? *

It will help them acquire and share knowledge

It will force them to create better documented procedures

It will improve communications

It will harmonize and optimize processes

What helps an organization determine its external issues or conditions? *

Knowing relevant statutory and regulatory requirements

Better documented procedures

Being aware of the competition

Following innovations and advances in technology

Interested parties are a risk to your organization’s sustained success if their needs and expectations are not met *

True

False

The 'quality of an organization' is… *

The amount of assets they own

The number of customers they have

How well they meet customers' needs & expectations and interested parties' needs & expectations

Their ranking in their industry

MSP Course #1 – ISO 9004:2018 – Sustainable Success