Quiz #7, ISO 22301 – Clause 10 Improvement – International Management System Institute

Some sources for improvement to the BCMS are: (see slide 4 in the workbook) *

Audits

Metrics

Scanning your environment for trends that could impact your organization

Management review

Non – conformances and OFIs (opportunities for improvement)

When a nonconformity occurs, the organization will: *

take action to control the nonconformity.

deal with the consequences.

evaluate the need for action to eliminate the cause of the nonconformity.

determining if similar nonconformities exist, or can potentially occur.

none of the above – hide the problem so no one gets into trouble.

Corrective actions shall be appropriate to the effects of the nonconformities encountered. *

True

False

The organization shall retain documented information that explains… *

the nature of the nonconformity.

the person who caused the nonconformity and the penalties imposed on them.

any subsequent actions taken.

the results of any corrective action.

none of the above – no records are required.

The organization will continually improve the suitability, adequacy and effectiveness of their BCMS by means of: *

qualitative and quantitative measures.

results of analysis and evaluation.

outputs from management review.

determining if there are needs or opportunities, relating to the business, or to the BCMS, that shall be addressed as part of continual improvement.

evaluating the processes of the BCMS, such as leadership, planning and performance evaluation, to achieve improvement

MSP Course #6 - ISO 22301:2019 Business Continuity