Quiz #1 ISO 9001 Basics – Clause 8 Operation – International Management System Institute

Customer communication includes (check all that apply): *

Product and service information

Contract and order handling (including complaints)

Special offers and financing options

Changes to orders

Information related to customer property

When deciding whether to accept an order from a customer, an organization must consider: *

Customer requirements

Competitor's pricing and quality

Requirements not stated by the customer but necessary for intended use

Legal requirements that apply to the product or service

a, c, and d

The organization has to have a record (retain documented information) on the results of the review of the order and any new) customer requirements. *

True

False

Design and development controls must include (choose all that apply): *

The end result that the customer wants

Information from design reviews (records of reviews)

Verification activities

Validation activities

When purchasing from a supplier, an organization must consider: *

The supplier’s price and nothing else

How the parts are packaged – ISO 9001 allows purchase of recyclable packaging only

The amount of recycled materials in the parts or service

The ability of the supplier to provide the process, products and services that conform to requirements

The country of origin – ISO restricts some countries of origin

Control of production and service provision has to include (choose all that apply): *

Clear information about the product or service

The names of all of the employees who will make the product or deliver the service(s)

Monitoring and measuring equipment

Work schedule including coffee breaks

Actions to prevent human error

Property belonging to customers needs to be (choose all that apply): *

Identified

Always entered into our inventory system for inventory control

Stored in a way to keep it in usable condition

Assessed for suitability before use

Discarded if unsuitable – no mention of it to the customer

Organizations who do post-delivery activities need to consider: *

Statutory and regulatory requirements

How the product is going to be used and how long it will likely last

Competitors’ similar products and pricing

Customer requirements and customer feedback

a, b, and d

Release of Products and services documentation needs to include: *

Evidence that customer requirements have been met

The names of the suppliers for all the parts in the assembly of the order

The brand of packaging used and its origin

The name of the person authorizing the release

All of the above

a and d

When controlling non-conforming products or services, the organization needs to document information about (choose all that apply): *

A description of the problem

Actions taken related to the problem

Why the problem happened

Concessions obtained (e.g. money paid back to the customer or credit given)

Who was authorized to take action related to the non-conformity

ISO 9001:2015 Basics

BACK TO IMSIPRO.ORG

Quiz #1 ISO 9001 Basics – Clause 8 Operation