Return to course: ISO 9001:2015 Basics
International Management System Institute
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ISO 9001:2015 Basics
ISO 9001 Basics Overview and Materials
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Lessons
ISO 9001 Basics Lesson #1 – End-to-end Workflow Clause 8: Operation
Quiz #1 ISO 9001 Basics - Clause 8 Operation
ISO 9001 Basics Lesson #2 - Clause 6: Planning
ISO 9001 Basics Lesson #3 - Clause 7: Support
Quiz #2 ISO 9001 Basics – Clauses 6 & 7: Planning & Support
ISO 9001 Basics Lesson #4 - Clause 5: Leadership
Quiz #3 ISO 9001 Basics – Clause 5: Leadership
ISO 9001 Basics Lesson #5 - Clause 9: Measurement
Quiz #4 ISO 9001 Basics – Clause 9: Performance Evaluation
ISO 9001 Basics Lesson #6 - Clause 10: Improvement
Quiz #5 ISO 9001 Basics – Clause 10: Improvement
ISO 9001 Basics Lesson #7 - Clause 4: Context
Quiz #6 ISO 9001 Basics – Clause 4: Context Actions
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Quiz #2 ISO 9001 Basics – Clauses 6 & 7: Planning & Support
Risks are determined so that the organization (choose all that apply):
*
Has more confidence that they can achieve the results that they want
Can get an ISO 9001 certificate
Make improvements to the management system
Enhance the things that are working properly
None of the above
Quality Objectives must be (choose all that apply):
*
Measurable
Monitored
Updated
Maintained as documented information
Communicated
Quality Objectives could be met with an ‘action plan’ that includes (choose all that apply):
*
Actions that the plan intends to carry out
Resources needed for the action plan
A person or people responsible for the plan
A timeline for completion
Unlimited budget for staff parties to celebrate milestones
When managing changes to the system, changes have to be planned, including:
*
Why the change is being made
The possible consequences of the changes
Availability of resources including people and time
Changes to the organizational structure – changes in responsibilities
All of the above
If risks are identified, no problems will ever occur.
*
True
False
Resources for the operation of an organization include, but are not limited to:
*
People
Infrastructure
Work environment
None of the above
All of the above
Provision of monitoring and measuring resources must include (choose all that apply):
*
Suitable equipment
The name of all employees who will take the measurements
Calibration activities to ensure that the equipment will perform properly
Identification of the status of the measurement devices (in or out of calibration)
Documentation of the suitability of measuring devices
In order to be sure people are competent, the organization has to (choose all that apply):
*
Determine what skills people need that affect the performance of the quality management system
Make sure people have suitable experience, education and training
Assess the effectiveness of any actions taken to improve people’s competence
Keep records (retain documented information) of competence
In order to be sure that all persons working under an organization’s control are suitably ‘aware’, the organization only has to give each person a copy of their Quality Policy
*
True
False
Management System documentation may include, but is not limited to (choose all that apply):
*
Records of employee competence
Processes the organization thinks they need to operate effectively
Methods to create and update documents (policies, procedures, forms, etc.)
The name of the person(s) who reviewed and approved the documents in ‘c)’ above
A means to make sure that everyone has access to the information they need when they need it
