Quiz #4 ISO 9001 Basics – Clause 9: Performance Evaluation – International Management System Institute

Internal audits have to include (choose all that apply): *

A plan

Criteria and scope for each audit

Auditors chosen to ensure objectivity

Documented information describing the results of the audit (like and audit report)

Appropriate corrective actions after the audit

Management Review inputs include (choose all that apply): *

Customer satisfaction and feedback

Process performance, conformity of products and delivery of services

A history of the organization

Audit results

Adequacy of resources

Management Review outputs must include (choose all that apply): *

Resource requirements

Suggested pay raises based on the system performance

Need for changes to the system

Opportunities for improvements to the system

All of the above

As long as everyone has heard about the Management Review, it does not have to be documented. *

True

False

Measurements have to be taken in these areas (choose all that apply): *

Profitability, employee turnover and environmental performance

The degree of customer satisfaction

The performance and effectiveness of the Quality Management System

The number of new customers per month

The performance of external providers

ISO 9001:2015 Basics