Quiz #5 ISO 9001 Basics – Clause 10: Improvement – International Management System Institute

Continual Improvement is done to improve the _________ of the quality management system (choose all that apply): *

Suitability

Profitability

Safety

Adequacy

Effectiveness

As long as a non-conformance and the related activities are known by relevant employees, there is no need to retain documented information about it. *

True

False

When a non-conformance occurs, the organization will (choose any that may apply): *

Take action to control and correct the non-conformity

Eliminate the cause of the non-conformity to prevent recurrence when necessary

Review the corrective action for effectiveness

Update risks and opportunities determined during planning if necessary (could we have prevented this non-conformance?)

Make any necessary changes to the management system

Corrective Actions must be: *

Done as quickly as possible

Appropriate to the effects of the non-conformance

Kept secret from employees so they don’t get the wrong impression

Implemented by the same person that discovered it

None of the above

Opportunities to improve a management system may be found in these areas: *

Improving products and/or services

Correcting, preventing or reducing unwanted effects

Improving the effectiveness of the management system

All of the above

None of the above

ISO 9001:2015 Basics

BACK TO IMSIPRO.ORG

Quiz #5 ISO 9001 Basics – Clause 10: Improvement