Quiz #3 ISO 9001 Basics – Clause 5: Leadership – International Management System Institute

Top Management shows leadership by (choose all that apply): *

Making sure the Quality Policy and Quality Objectives are established

Making overtime mandatory

Engaging directing and supporting people to contribute to the effectiveness of the QMS

Finding new customers

Promoting improvement

All of the above

Customer focus has to include (choose all that apply): *

The lowest price

Understanding and meeting customer requirements

Understanding and meeting statutory and regulatory requirements

Fast delivery

Attention to enhancing customer satisfaction

The Quality Policy typically includes (choose all that apply): *

A commitment to continual improvement

Every product and service that the company offers

A history of the organization

Communication to interested parties, as appropriate

Evidence that it is appropriate to the purpose of the organization

When organizing and delegating, responsibility is assigned to (choose all that apply): *

Make sure the management system meets all of the ISO 9001 requirements

Measure whether processes are creating the right results

Find opportunities for improvement of the system

Make ‘customer focus’ a habit throughout the organization

Control changes to the system

As long as everyone knows the Quality Policy, it does not have to be documented. *

True

False

ISO 9001:2015 Basics