If it weren’t for all these customers, we could get a lot of work done around here!

Years ago I used to deliver training in the stores of a national chain here in Canada. Most of the material was focused on the customer: How to handle difficult customers, How to tell if a customer complaint is legitimate, How to create add-on sales and so on. As you can see, there was a tone […]

If it weren’t for all these customers, we could get a lot of work done around here! Read More »