What To Do When The Virtual Auditor Comes…

Change, Internal Audits, Managing global impact, Operation, Performance Evaluation / By

As you all know, ISO certified organizations need to have surveillance audits at least annually to keep their certificate valid. Covid has made face-to-face encounters very dangerous, but the audits must be done to keep supplier organizations’ certificates valid. These audits will now have to be performed virtually until health risks start to decline. This […]

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What’s This ‘Cost Of Quality’ Thing?

Context of of the Organization, Customer focus, Customer Satisfaction, Employee engagement, Improvement, Measurement, Performance Evaluation, Process flow / By

Now that you’re getting ready for Virtual Audits, it’s time to look into the ‘Cost of Quality’ concept. All the ideas apply to Environmental, Health and Safety and all other management systems. How are we making sure our systems are giving us value? What kind of resource allocation should we make to this activity? To

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Why Do A Root Cause Analysis – What’s In It For Me?

10 Building Blocks for a Quality Culture, Improvement, Managing change, Performance Evaluation, Risk-based thinking, Simplify your system / By

Ever since the first non-conformance was written, we’ve been looking for ways to find the cause, do a corrective action and bid farewell to the profit sucking problem. It’s been a problem closing out non-conformances since I’ve been associated with ISO – 1992. All the studies of ‘Top non-conformances’ from Registrars showed closeouts as the

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ISO 31000 – Your Blueprint for Risk Management!

Improvement, ISO 31000, Leadership, Performance Evaluation, Risk, Risk-based thinking, Simplify your management system, Support, Uncategorized / By

Any worthwhile Standard starts with a set of ‘Principles’. ISO 31000 is no exception. Let’s see if we can tie these Risk Principles into a typical ISO Management System. Value Creation and Protection is at the core of this section of ISO 31000 and gives it relevance to any business. Without ‘structured risk management’ an

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Ten Building Blocks for a Quality Culture

Context of of the Organization, ISO 2015 Tips, Leadership, Transition to ISO 9001:2015 / By

I’ve been a big fan of Edward de Bono for about 30 years. Over that period of time he has given us hundreds of ideas about Creative Thinking. In fact, if you’ve ever heard the term ‘lateral thinking’, according to Wikipedia, “The term was coined in 1967 by Edward de Bono”. In my role as

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Hear What This Registrar Has to Say About ISO 45001

Business, ISO 45001, Management Systems / By

I had the privilege of interviewing Chris Paquette, Managing Director, QMS Global, an ISO Registrar, to find out their approach to ISO 45001. You may find QMS Global has a refreshing outlook that is really ‘Client Focused’! I think you’re going to really enjoy this podcast… Our guest, Chris Paquette of QMS Global – website:

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