What’s This ‘Cost Of Quality’ Thing?
Now that you’re getting ready for Virtual Audits, it’s time to look into the ‘Cost of Quality’ concept. All the …
Improvement
Why Do A Root Cause Analysis – What’s In It For Me?
Ever since the first non-conformance was written, we’ve been looking for ways to find the cause, do a corrective action …
Why Do A Root Cause Analysis – What’s In It For Me? Read More »
ISO 31000 – Your Blueprint for Risk Management!
Any worthwhile Standard starts with a set of ‘Principles’. ISO 31000 is no exception. Let’s see if we can tie …
What’s YOUR Problem?!?
When making your non-conformance (problem) statement, be sure to choose words that will get the response that you’re looking for. …
Managing Risk vs Risk Management – What’s The Difference?
You may have heard these terms used interchangeably – I know I have. I thought I’d take a look into …
Managing Risk vs Risk Management – What’s The Difference? Read More »
The Process Approach – What’s In It For Me?
John Seddon has been promoting Systems Thinking for years – I’ve been following him for nearly 30 years now and …
Are Our Measurements Helping Us Understand Customers?
John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with …
Are Our Measurements Helping Us Understand Customers? Read More »
How Can We Create a ‘Risk Based’ Culture?
ISO Standards, for the most part have moved to ‘Risk-based thinking’ as one of their themes. It makes complete sense …
Virtual Auditing – Where Do We Go From Here?
ISO 19011:2018 has more guidance for remote auditing than the previous versions. There are a number of advantages to the …
ISO 10004 – Customer Satisfaction!
ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with …