Have you ever heard someone say, after a non-conformance has been raised, “Who screwed up?”. The result? Everyone heads for the hills and tries to find someone to blame. People get defensive and the cause of the problem gets buried in accusations. Improvement? Not likely. Prevent it from happening again? A long-shot at best.
If you just change this question to, “What is the weakness in our system that allowed this to happen?” things go completely differently. Instead of diving under their desks, people are more likely to get involved and work together to find a solution. It’s amazing how powerful ‘collaboration’ is when it comes to fixing a problem.
This way, the system gets better, people get engaged and often the ‘team’ solution really solves the problem. Winners all around! By using our internal experts who often know more about the situation than anyone, a much better solution is often implemented with benefits galore.
Change one question and see a world of difference…
Know Quality, Know Profit…No Quality, No Profit
To find out if your ISO life can be simpler…
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To see the video of this post and others, stop by at the Simplify YouTube channel: https://www.youtube.com/channel/UCrt2Hgj-5AjHKEvyf2ssZ8g