What To Do When The Virtual Auditor Comes…
As you all know, ISO certified organizations need to have surveillance audits at least annually to keep their certificate valid. …
Operation
The Process Approach – What’s In It For Me?
John Seddon has been promoting Systems Thinking for years – I’ve been following him for nearly 30 years now and …
Are Our Measurements Helping Us Understand Customers?
John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with …
Are Our Measurements Helping Us Understand Customers? Read More »
Smooth Operator – ISO Clause 8
This is the ‘Rubber Hits the Road’ clause, especially for ISO 9001. The EMS and OHS standards both include the …
Risky Business
Tackling Clause 6.1 in ISO 9001 can be structured by using Ishikawa’s fishbone diagram. You can ‘reverse engineer’ it to …
The Customer Communication Crisis!
Without doubt, our customers need to be the focus of our efforts. You’ll find that the word ‘customer’ appears 88 …
Structure Your Continual Improvement
For years we’ve had to demonstrate that we’ve improved the effectiveness of our management systems. It’s a great money-maker for …
Give Me What I Want!
In 1980, The American Council of Retailers did some research on why people stopped doing business with various organizations. Here’s …
What’s your ‘Purpose’?
John Seddon has been a Systems builder since the 80s. He bases his work on the genius of Taiichi Ohno …
Two Management System Mistakes We Make
Seth Godin is one of my favourite authors – a great thinker and terrific business person. Even though he’s not …