ISO 10004 – Customer Satisfaction!

10 Building Blocks for a Quality Culture, Customer focus, Customer Satisfaction, Improvement, Performance Evaluation, Sustainability / By

ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with surveys, suffering from survey fatigue to the point where we’re saying ‘Why bother?’ we still need to get some information to continue our improvement journey. The conceptual framework looks like this: It’s the Input -> […]

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