What’s YOUR Problem?!?
When making your non-conformance (problem) statement, be sure to choose words that will get the response that you’re looking for. …
Sustainability
ISO 10004 – Customer Satisfaction!
ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with …
Improvement – Our Path to Success!
ISO Clause 10 requires Improvement – in fact, the word improvement appears 24 times in ISO 9001. And we all …
What? More Changes ?!?
Yes, and it’ll help us get better at what we do! Well, even though variety is the spice of life, …
ISO 14001 and the Circular Economy
There are a number of publications coming out to help people find their way to the ‘Circular Economy’. BSI has …
So what’s the ‘Circular Economy’ anyway?
We all agree that ‘Reduce, Reuse. Recycle’ will help our global condition. The ‘Circular Economy’ doesn’t emphasize ‘reduce’ so much, …