What To Do When The Virtual Auditor Comes…
As you all know, ISO certified organizations need to have surveillance audits at least annually to keep their certificate valid. …
Performance Evaluation
What’s This ‘Cost Of Quality’ Thing?
Now that you’re getting ready for Virtual Audits, it’s time to look into the ‘Cost of Quality’ concept. All the …
Why Do A Root Cause Analysis – What’s In It For Me?
Ever since the first non-conformance was written, we’ve been looking for ways to find the cause, do a corrective action …
Why Do A Root Cause Analysis – What’s In It For Me? Read More »
ISO 31000 – Your Blueprint for Risk Management!
Any worthwhile Standard starts with a set of ‘Principles’. ISO 31000 is no exception. Let’s see if we can tie …
ISO 10004 – Customer Satisfaction!
ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with …
Smooth Operator – ISO Clause 8
This is the ‘Rubber Hits the Road’ clause, especially for ISO 9001. The EMS and OHS standards both include the …
SMART Targets…
Clause 6.2 requires that we set measurable objectives. This helps motivate people – just strap a FitBit to someone’s wrist …
Customer Data – Now What??
The last two posts got us on the road to ‘understanding customers better’. By the time we’ve gathered information on …
Structure Your Continual Improvement
For years we’ve had to demonstrate that we’ve improved the effectiveness of our management systems. It’s a great money-maker for …
Make ISO Pay!
Since the 1987 version of ISO 9001 was released, we’ve been hearing organizations groan about being ISO Registered or Certified. …