Why Do A Root Cause Analysis – What’s In It For Me?
Ever since the first non-conformance was written, we’ve been looking for ways to find the cause, do a corrective action …
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10 Building Blocks for a Quality Culture
What’s YOUR Problem?!?
When making your non-conformance (problem) statement, be sure to choose words that will get the response that you’re looking for. …
How Can We Create a ‘Risk Based’ Culture?
ISO Standards, for the most part have moved to ‘Risk-based thinking’ as one of their themes. It makes complete sense …
ISO 10004 – Customer Satisfaction!
ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with …
Supercharge Your Internal Audits!
Internal Auditing has been around since before dirt. Some organizations really do a great job and find improvements – this …
Improvement – Our Path to Success!
ISO Clause 10 requires Improvement – in fact, the word improvement appears 24 times in ISO 9001. And we all …
Smooth Operator – ISO Clause 8
This is the ‘Rubber Hits the Road’ clause, especially for ISO 9001. The EMS and OHS standards both include the …
SMART Targets…
Clause 6.2 requires that we set measurable objectives. This helps motivate people – just strap a FitBit to someone’s wrist …
I Can’t Get No…Customer Satisfaction!!!
Last Post until January 8th, 2020!! ISO 10004 has some ideas for us on how to go about getting a …
ISO 10004 – Customer Satisfaction
The challenge of determining Customer Satisfaction continues. With all the available technology, we haven’t made much headway, really. Requirements = …