Tip #2 – Make your audits pay: Audit by Objectives Are your Quality Objectives considered when you plan Internal Audits? One of the driving forces in a management system is the need to improve – do it faster, have fewer errors, ship on time. That’s why ISO has us set objectives – to have something […]
Auditing by Objectives – Make your audits pay! Simplify your System Tip #2 Read More »
Of course we want to measure our performance to know how well we’re doing. In fact, if we don’t measure how things are going, we run the risk of experiencing ‘unplanned results’. Never a good thing, unless the results are better than we had planned for. In order to meet the requirements of this section, we’ll
All you need to know – Clause 9: Performance Evaluation Read More »
During the planning session of my very first ISO 9001 management system in 1992, the president of the company told me that he was very busy and didn’t want to be bothered until the press came to take the picture of his team and the ISO 9001:1987 certificate. Times have changed! Today, this kind of
All you need to know…Leadership – Clause 5 of ISO 9001:2015 Read More »
John Seddon, Vanguard Consulting, has been using the Toyota Production System and Systems Thinking for almost 3 decades. His work is well known throughout the Quality World and he has made significant improvements in processes for hundreds of organizations and UK government departments. This article is based on his ‘Lean Tactics’ document Measurement. What to
Measurements can mess you up! Read More »
ISO 9001:2015 Clause 10 – Improvement This Clause is the ‘money maker’ for any organization – improvement = profits! Since the 2015 version of ISO 9001 has removed specific requirements for a procedure for ‘Preventive Action’, Clause 10 places increased importance on an organization to be proactive and prevent non-conformances rather than waiting for a problem
If we’re not getting better, it feels like it’s getting worse… Read More »
A quick look confirms that there are no potholes in this part of the Transition Highway to 9001:2015. Generally speaking, the Monitoring, Measurement and Analysis requirements are VERY similar to the 2008 version. However, poorly designed measurements can actually cause suboptimal performance. In the work done by John Seddon of Vanguard Consulting in the UK
ISO 9001:2015 Clause 9 – Don’t let measurements undermine performance Read More »
