Ten Building Blocks for a Quality Culture
I’ve been a big fan of Edward de Bono for about 30 years. Over that period of time he has …
ISO 2015 Tips
Are Your Measurements Killing Performance?
Clause 9 requires that we monitor and measure the effectiveness of our management systems. For many, this becomes a chore …
Risky Business
Tackling Clause 6.1 in ISO 9001 can be structured by using Ishikawa’s fishbone diagram. You can ‘reverse engineer’ it to …
ISO 10004 – Customer Satisfaction
The challenge of determining Customer Satisfaction continues. With all the available technology, we haven’t made much headway, really. Requirements = …
The Customer Communication Crisis!
Without doubt, our customers need to be the focus of our efforts. You’ll find that the word ‘customer’ appears 88 …
Structure Your Continual Improvement
For years we’ve had to demonstrate that we’ve improved the effectiveness of our management systems. It’s a great money-maker for …
Make ISO Pay!
Since the 1987 version of ISO 9001 was released, we’ve been hearing organizations groan about being ISO Registered or Certified. …
What’s your ‘Purpose’?
John Seddon has been a Systems builder since the 80s. He bases his work on the genius of Taiichi Ohno …
Corrective Actions…WIIFM?
Not everyone LOVES doing corrective actions, and that’s an understatement! So why bother? Here are a few good reasons to …
Can We Make Improvements Through Integration?
You bet we can!! When we integrate 2 or more Standards, the time savings start immediately! It takes some work …