ISO Performance Evaluation

The Process Approach – What’s In It For Me?

Customer focus, Customer Satisfaction, Improvement, Measurement, Operation, Simplify your system / By

John Seddon has been promoting Systems Thinking for years – I’ve been following him for nearly 30 years now and I’ve used the Vanguard Method approach to management system design since the early 2000s. A number of Federal Departments in Ottawa still have them in place. This post is based on the last part of […]

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Are Our Measurements Helping Us Understand Customers?

All you need to know..., Customer focus, Improvement, Measurement, Operation, Process flow / By

John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with ‘Systems Thinking’ based on Deming’s work and the Toyota Production System that Taiichi Ohno created in post WWII Japan. He is laser-beam focused on the customer and it shows. In this instalment, we’re going to

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