Why Do A Root Cause Analysis – What’s In It For Me?
Ever since the first non-conformance was written, we’ve been looking for ways to find the cause, do a corrective action …
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Simplify your system
The Process Approach – What’s In It For Me?
John Seddon has been promoting Systems Thinking for years – I’ve been following him for nearly 30 years now and …
The Customer Communication Crisis!
Without doubt, our customers need to be the focus of our efforts. You’ll find that the word ‘customer’ appears 88 …
What’s your ‘Purpose’?
John Seddon has been a Systems builder since the 80s. He bases his work on the genius of Taiichi Ohno …
Two Management System Mistakes We Make
Seth Godin is one of my favourite authors – a great thinker and terrific business person. Even though he’s not …
From ‘Thinking’ to ‘Action’
This is a solid set of steps developed by James P. Womack in his book Lean Thinking. He was into the …
Can We Make Improvements Through Integration?
You bet we can!! When we integrate 2 or more Standards, the time savings start immediately! It takes some work …
Learn to ‘See’… Learn to ‘Lead’
John Seddon, Vanguard Consulting, published a book in 2005 called “Freedom from Command and Control”. Definitely worth reading if you’re …
Whose Management System is it, anyway?
We need to focus on our users when we’re designing and improving our management systems. This may seem obvious, but …
Employee engagement – WIIFM?
“What’s in it for me?” is a question everybody asks at one time or another. You’d think ‘What goes around …