ISO Performance Evaluation

The Process Approach – What’s In It For Me?

Customer focus, Customer Satisfaction, Improvement, Measurement, Operation, Simplify your system / By Jim Moran MA Ed. MSP

John Seddon has been promoting Systems Thinking for years – I’ve been following him for nearly 30 years now and …

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Are Our Measurements Helping Us Understand Customers?

All you need to know..., Customer focus, Improvement, Measurement, Operation, Process flow / By Jim Moran MA Ed. MSP

John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with …

Are Our Measurements Helping Us Understand Customers? Read More »