What’s YOUR Problem?!?

10 Building Blocks for a Quality Culture, Communication, Employee engagement, Improvement, Sustainability / By

When making your non-conformance (problem) statement, be sure to choose words that will get the response that you’re looking for. Stating a non-conformance as, “The operator did not follow the procedure” will set the root cause analysis back 30 years. Statements that identify a person as the problem will only end in disaster. Statements like […]

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