What’s YOUR Problem?!?
When making your non-conformance (problem) statement, be sure to choose words that will get the response that you’re looking for. …
Communication
Rounding Up Our Resources – ISO Clause 7
To deliver what your customer wants, you need resources! The better you manage them, the more profitable you’ll be. The …
Customer Data – Now What??
The last two posts got us on the road to ‘understanding customers better’. By the time we’ve gathered information on …
I Can’t Get No…Customer Satisfaction!!!
Last Post until January 8th, 2020!! ISO 10004 has some ideas for us on how to go about getting a …
ISO 10004 – Customer Satisfaction
The challenge of determining Customer Satisfaction continues. With all the available technology, we haven’t made much headway, really. Requirements = …
The Customer Communication Crisis!
Without doubt, our customers need to be the focus of our efforts. You’ll find that the word ‘customer’ appears 88 …
Celebrate Your Way to Success!
People aren’t you best asset, engaged people who are excited about working in your organization are your best asset. Not …
The Power of Recognition
You can show recognition to your folks without spending any money! Bob Nelson has some great ideas in the latest …
Two Pitfalls of e-Learning…and How to Avoid Them
Ruth Clark and Richard Mayer have outlined some pitfalls of e-learning design in their book ‘e-Leaning and the Science of …
Two Pitfalls of e-Learning…and How to Avoid Them Read More »
Use the 6 Step MASTER Plan for a Better Learning Experience!
In their book ‘Accelerated Learning for the 21st Century’, Colin Rose and Malcolm J. Nichol laid out their 6-step ‘MASTER …
Use the 6 Step MASTER Plan for a Better Learning Experience! Read More »