What’s This ‘Cost Of Quality’ Thing?
Now that you’re getting ready for Virtual Audits, it’s time to look into the ‘Cost of Quality’ concept. All the …
Employee engagement
What’s YOUR Problem?!?
When making your non-conformance (problem) statement, be sure to choose words that will get the response that you’re looking for. …
Supercharge Your Internal Audits!
Internal Auditing has been around since before dirt. Some organizations really do a great job and find improvements – this …
Improvement – Our Path to Success!
ISO Clause 10 requires Improvement – in fact, the word improvement appears 24 times in ISO 9001. And we all …
Rounding Up Our Resources – ISO Clause 7
To deliver what your customer wants, you need resources! The better you manage them, the more profitable you’ll be. The …
Customer Data – Now What??
The last two posts got us on the road to ‘understanding customers better’. By the time we’ve gathered information on …
Make ISO Pay!
Since the 1987 version of ISO 9001 was released, we’ve been hearing organizations groan about being ISO Registered or Certified. …
Celebrate Your Way to Success!
People aren’t you best asset, engaged people who are excited about working in your organization are your best asset. Not …
The Power of Recognition
You can show recognition to your folks without spending any money! Bob Nelson has some great ideas in the latest …
Two Pitfalls of e-Learning…and How to Avoid Them
Ruth Clark and Richard Mayer have outlined some pitfalls of e-learning design in their book ‘e-Leaning and the Science of …
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