ISO 9001 Corrective Action

Why Do A Root Cause Analysis – What’s In It For Me?

10 Building Blocks for a Quality Culture, Improvement, Managing change, Performance Evaluation, Risk-based thinking, Simplify your system / By

Ever since the first non-conformance was written, we’ve been looking for ways to find the cause, do a corrective action and bid farewell to the profit sucking problem. It’s been a problem closing out non-conformances since I’ve been associated with ISO – 1992. All the studies of ‘Top non-conformances’ from Registrars showed closeouts as the […]

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What’s YOUR Problem?!?

10 Building Blocks for a Quality Culture, Communication, Employee engagement, Improvement, Sustainability / By

When making your non-conformance (problem) statement, be sure to choose words that will get the response that you’re looking for. Stating a non-conformance as, “The operator did not follow the procedure” will set the root cause analysis back 30 years. Statements that identify a person as the problem will only end in disaster. Statements like

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