Why Do A Root Cause Analysis – What’s In It For Me?
Ever since the first non-conformance was written, we’ve been looking for ways to find the cause, do a corrective action …
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Managing change
Two Management System Mistakes We Make
Seth Godin is one of my favourite authors – a great thinker and terrific business person. Even though he’s not …
From ‘Thinking’ to ‘Action’
This is a solid set of steps developed by James P. Womack in his book Lean Thinking. He was into the …
Learn to ‘See’… Learn to ‘Lead’
John Seddon, Vanguard Consulting, published a book in 2005 called “Freedom from Command and Control”. Definitely worth reading if you’re …
The Challenge of Change!
Most of us like variety, but not everyone likes change. What I’ve discovered over the years is that if I decide …
Give your employees credit for having a brain
One way to simplify your management system is to reduce the number of super-detailed text-based procedures. Once they are in …
Trade off other Values for Quality??
Building Block #9 You need to be ready to trade off other values in favour of Quality There’s an anecdotal …
Buddy, can you spare some change?
ISO 9001:2015 Clause 6: Planning The current version of ISO 9001 has some important requirements for managing change. This is no …