Training course ISO 9001 Clause 6

SMART Targets…

10 Building Blocks for a Quality Culture, Improvement, Leadership, Objectives, Performance Evaluation / By

Clause 6.2 requires that we set measurable objectives. This helps motivate people – just strap a FitBit to someone’s wrist and watch what happens! Try SMART targets to make things clear to your folks: Specific Measurable Attainable (or Action-oriented) Relevant Time Limited Next, don’t set your targets until you know what your processes are capable […]

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Getting More Out of Your Training Dollars

10 Building Blocks for a Quality Culture, Communication, Employee engagement, Leadership, Training, Training ROI / By

Brinkerhoff and Gill in 1994 estimated that 90% of every training dollar spent was wasted. Other research supported this to a degree, but it doesn’t seem to be quite that bad according to Don Clark at NW LINK. Remember that ISO 9001:2015 clause 7.2 Competence requires that you assess the effectiveness of any interventions you

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