Are Your Measurements Killing Performance?
Clause 9 requires that we monitor and measure the effectiveness of our management systems. For many, this becomes a chore …
Objectives
Rounding Up Our Resources – ISO Clause 7
To deliver what your customer wants, you need resources! The better you manage them, the more profitable you’ll be. The …
SMART Targets…
Clause 6.2 requires that we set measurable objectives. This helps motivate people – just strap a FitBit to someone’s wrist …
Are We Out of Context?
In Clause 4 of ISO Standards using the High Level Structure (HLS) you’ll see that we’re required to identify ‘internal …
Customer Data – Now What??
The last two posts got us on the road to ‘understanding customers better’. By the time we’ve gathered information on …
Corrective Actions…WIIFM?
Not everyone LOVES doing corrective actions, and that’s an understatement! So why bother? Here are a few good reasons to …
Unleash Potential…Drive Out FEAR!
You may recognize Deming’s 8th ‘Point’ – Drive Out Fear. There’s no better way to get people ‘engaged’ (ISO 9001, …
A New Twist on PDCA
John Seddon, Vanguard Consulting, released a great book called ‘Freedom From Command and Control’. There are plenty of great ideas …
Four Keys to Action Plans
You’ll notice in ISO 9001:2015 that clause 6.2.2 requires action plans for Quality Objectives. Yikes! Here’s the good news: these …
Two Keys to Process Improvement
Too many well-intentioned improvement projects end up in the weeds. How does this happen? Too much focus on the process …