ISO 31000 – Your Blueprint for Risk Management!

Any worthwhile Standard starts with a set of ‘Principles’. ISO 31000 is no exception. Let’s see if we can tie these Risk Principles into a typical ISO Management System. Value Creation and Protection is at the core of this section of ISO 31000 and gives it relevance to any business. Without ‘structured risk management’ an […]

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How to Design A Process for Protection

The path to comfort with your risk management plan can be a complicated on one hand and scary on the other. This may help get you started down this path with a plan to work with.  Since the 1960s we’ve used Ishikawa’s fishbone diagram to great benefit. The premise here is that all non-conformances have

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What Do Customers Want?

Customers want us to  meet their expectations If we spend the time determining customer requirements, we can increase our resilience if we meet their requirements – ‘Needs + Expectations’. John Seddon has some great ideas on customer satisfaction and delivering on our promises (vanguard-method.net) Determining ‘needs’ is relatively easy – needs are stated in the

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Why Cheapest Costs More

If we focus on ‘cheapest’ sometimes there are unintended negative side effects. Buying from us can get harder (if we install cheap software), suppliers ‘cheaper’ product can end up costing us more in inspections, disposing of off-spec product or services that have to be repeated. The right quality at the right price can benefit both

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Simple Transition Path

The International Accreditation Federation (IAF) has identified 5 broad steps to get you from ‘here’ to ISO 9001:2015, (or any other Standard for that matter!) in their paper ‘Transition Planning Guidance for ISO 9001:2015’. This is a review of section 3.1 for you – a link to the complete paper is at the end of this post.

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