ISO 31000 – Your Blueprint for Risk Management!
Any worthwhile Standard starts with a set of ‘Principles’. ISO 31000 is no exception. Let’s see if we can tie …
Support
ISO 10004 – Customer Satisfaction
The challenge of determining Customer Satisfaction continues. With all the available technology, we haven’t made much headway, really. Requirements = …
Celebrate Your Way to Success!
People aren’t you best asset, engaged people who are excited about working in your organization are your best asset. Not …
Customers: People Who Help You Beat Your Competition
This is a phrase from one of my favourite practitioners, John Seddon. He’s expressed the importance of customer satisfaction in …
Customers: People Who Help You Beat Your Competition Read More »
Don’t Waste My Time!
James P. Womack identifies this as a place to improve in Lean Solutions with Daniel Jones. We don’t want to lose …
Unleash Potential…Drive Out FEAR!
You may recognize Deming’s 8th ‘Point’ – Drive Out Fear. There’s no better way to get people ‘engaged’ (ISO 9001, …
Promote Pride in People
This is Deming’s 12th point – another great idea that can improve the work environment in any organization! Start with …
Four Keys to Action Plans
You’ll notice in ISO 9001:2015 that clause 6.2.2 requires action plans for Quality Objectives. Yikes! Here’s the good news: these …
When can we stop improving?
The short answer is, of course, “Never!”. Unless we have a proprietary solution to a global problem and no competitors, …
Employee engagement – WIIFM?
“What’s in it for me?” is a question everybody asks at one time or another. You’d think ‘What goes around …