Since the 1987 version of ISO 9001 was released, we’ve been hearing organizations groan about being ISO Registered or Certified. Here are some ideas to get value out of your system. #1 Make Internal Audits pay dividends by hunting for Opportunities for Improvement instead of just looking for conformance to procedures. Poorly written procedure? […]
Brinkerhoff and Gill in 1994 estimated that 90% of every training dollar spent was wasted. Other research supported this to a degree, but it doesn’t seem to be quite that bad according to Don Clark at NW LINK. Remember that ISO 9001:2015 clause 7.2 Competence requires that you assess the effectiveness of any interventions you
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