What? More Changes ?!?
Yes, and it’ll help us get better at what we do! Well, even though variety is the spice of life, …
Planning
Are We Out of Context?
In Clause 4 of ISO Standards using the High Level Structure (HLS) you’ll see that we’re required to identify ‘internal …
What’s your ‘Purpose’?
John Seddon has been a Systems builder since the 80s. He bases his work on the genius of Taiichi Ohno …
Two Management System Mistakes We Make
Seth Godin is one of my favourite authors – a great thinker and terrific business person. Even though he’s not …
A New Twist on PDCA
John Seddon, Vanguard Consulting, released a great book called ‘Freedom From Command and Control’. There are plenty of great ideas …
Are Your Measurements Killing Performance?
We all need to assess how well our system is working. It’s a requirement in section 9 of all the …
Whose Management System is it, anyway?
We need to focus on our users when we’re designing and improving our management systems. This may seem obvious, but …
Give your employees credit for having a brain
One way to simplify your management system is to reduce the number of super-detailed text-based procedures. Once they are in …
Risky Business
It’s all about the risk, these days, and the better we manage it, the better off we are, period! The …
You’ll be right 6% of the time…
…if you choose ‘Operator error’ as the cause of your latest non-conformance. When Ishikawa introduced the world to his ‘Fishbone’ …