The International Accreditation Federation (IAF) has identified 5 broad steps to get you from ‘here’ to ISO 9001:2015, (or any other Standard for that matter!) in their paper ‘Transition Planning Guidance for ISO 9001:2015’. This is a review of section 3.1 for you – a link to the complete paper is at the end of this post. […]
Simple Transition Path Read More »
John Seddon, Vanguard Consulting, has been using the Toyota Production System and Systems Thinking for almost 3 decades. His work is well known throughout the Quality World and he has made significant improvements in processes for hundreds of organizations and UK government departments. This article is based on his ‘Lean Tactics’ document Measurement. What to
Measurements can mess you up! Read More »
ISO 9001:2015 Clause 10 – Improvement This Clause is the ‘money maker’ for any organization – improvement = profits! Since the 2015 version of ISO 9001 has removed specific requirements for a procedure for ‘Preventive Action’, Clause 10 places increased importance on an organization to be proactive and prevent non-conformances rather than waiting for a problem
If we’re not getting better, it feels like it’s getting worse… Read More »
A quick look confirms that there are no potholes in this part of the Transition Highway to 9001:2015. Generally speaking, the Monitoring, Measurement and Analysis requirements are VERY similar to the 2008 version. However, poorly designed measurements can actually cause suboptimal performance. In the work done by John Seddon of Vanguard Consulting in the UK
ISO 9001:2015 Clause 9 – Don’t let measurements undermine performance Read More »
ISO 9001:2015 Clause 8 – Operation In a nutshell, this section covers how we meet customer (and interested parties) needs and expectations. And remember to assess expectations within your own context and the context of your interested parties. In the PDCA fashion, this section starts with a requirement to ‘…meet requirements for provision of products and
ISO 9001:2015 Clause 7 – Support Let’s take a look at another one of the requirements that will help us carry out our processes – Clause 7: Support. Since we all need ‘resources’ to make any process produce results, this requirement is no surprise whatsoever. We’ve been audited for ‘adequate resources’ since 1987, and the importance of ‘support’ has
Thanks for your support… Read More »
ISO 9001:2015 Clause 6 – Planning This is by no means a new concept, but there are some new requirements. Deming introduced the Plan-Do-Check-Act mantra back in the 50s and explained that he based his work on Shewart’s ‘Plan-Do-Study-Act’ cycle. Believe it or not, Deming claims to have used the work of Francis Bacon (1620) as a
If you fail to plan… Read More »
ISO 9001:2015 Clause 6: Planning The current version of ISO 9001 has some important requirements for managing change. This is no surprise, and we are wise to remember that change introduces risk into our organizations. So when you’re planning a change (and we hope you are planning it!) remember to assess the level of risk associated
Buddy, can you spare some change? Read More »
Take me to your leader! ISO 9001:2015 Clause 5 – Leadership – the ‘make it or break it’ component of any management system. Leadership is one of the 8 Management Principles we’ve used for years as the guiding lights for our systems. They are now described in section 0.2 – Quality Management Principles and have
Take me to your Leader! Read More »
ISO 9001:2015 Clause 4 – “Context of the Organization” This is a valuable requirement to spend some time on. The better we understand our ‘Context’, the stronger Management System we will design. It will result in more resilience for our organization. This clause requires that we identify what kids of external and internal issues exist that will
Get it into Context! Read More »
