Safe Operations – ISO 45001:2018 Clause 8 Operation
Safe Operations – ISO 45001:2018 Clause 8 Operation Read More »
Are Our Measurements Helping Us Understand Customers?
John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with ‘Systems Thinking’ based on Deming’s work and the Toyota Production System that Taiichi Ohno created in post WWII Japan. He is laser-beam focused on the customer and it shows. In this instalment, we’re going to
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What Do Customers Want?
Customers want us to meet their expectations If we spend the time determining customer requirements, we can increase our resilience if we meet their requirements – ‘Needs + Expectations’. John Seddon has some great ideas on customer satisfaction and delivering on our promises (vanguard-method.net) Determining ‘needs’ is relatively easy – needs are stated in the
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How Can We Create a ‘Risk Based’ Culture?
ISO Standards, for the most part have moved to ‘Risk-based thinking’ as one of their themes. It makes complete sense to include this as part of the fabric of our organizations in order to reduce the chaos of unexpected events, as least the ones we can control. ISO 31000:2018 has some ideas that will help
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Virtual Auditing – Where Do We Go From Here?
ISO 19011:2018 has more guidance for remote auditing than the previous versions. There are a number of advantages to the client when a remote audit takes place: Lower expenses charged to the client – no travel time, mileage, accommodation costs Less damage to the environment Auditors can spend more time with their families There are
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ISO 10004 – Customer Satisfaction!
ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with surveys, suffering from survey fatigue to the point where we’re saying ‘Why bother?’ we still need to get some information to continue our improvement journey. The conceptual framework looks like this: It’s the Input ->
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Supercharge Your Internal Audits!
Internal Auditing has been around since before dirt. Some organizations really do a great job and find improvements – this earns a return the investment. Others do it to make the Registrar happy and could do without the grief. This approach ends up costing them money and is a drain on resources. To supercharge your
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Improvement – Our Path to Success!
ISO Clause 10 requires Improvement – in fact, the word improvement appears 24 times in ISO 9001. And we all know that we have to tweak things continually to stay just a bit ahead of the competition. If we’re not getting better, it’s going to feel as if we’re falling behind. Non-conformances are a great
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