Three more keys to improve employee engagement… 1. Improve Communications All organizations can afford to improve communications. In fact, a video I used to show in College included the line, “Communication is a synonym for ‘Life’.” So true… Sending an e-mail is NOT communication! ‘Communication’ has two components – 1. Send the message…2. Ensure that […]
More Employee Engagement! WIIFM – Part 2 Read More »
Most of us like variety, but not everyone likes change. What I’ve discovered over the years is that if I decide that it’s going to be different, I call it variety. If you tell me that it’s going to be different, I call it change! In order to improve and keep our organizations vibrant, we have to
The Challenge of Change! Read More »
We all need to assess how well our system is working. It’s a requirement in section 9 of all the new Standards and it’s just a good thing to do for a business. One thing that is often overlooked when putting measurements into place is the effect they have on behaviour. And if you doubt
Are Your Measurements Killing Performance? Read More »
If you look up the definition for ‘communication’ you’ll see that it involves sending a message then having the sender ensure that the message was received and understood the way the sender intended. ‘Sending an e-mail’ is NOT ‘communication’. It is simply ‘sending a message’. E-mails are often misinterpreted and if action is required by
Communication: Is Anyone Listening? Read More »
We need to focus on our users when we’re designing and improving our management systems. This may seem obvious, but you’d be amazed at how many times a client will ask, “Will the auditor accept this?”. Of course we want to get certified, but if we are sure of the requirements and decide what we
Whose Management System is it, anyway? Read More »
“What’s in it for me?” is a question everybody asks at one time or another. You’d think ‘What goes around comes around’ would be enough to engage and contribute, but not everyone believes in Karma. So if you feel that employee engagement would help your organization (I can guarantee it will!) and you want to
Employee engagement – WIIFM? Read More »
