For years we’ve had to demonstrate that we’ve improved the effectiveness of our management systems. It’s a great money-maker for the Private Sector and improving a management system helps the Public Sector work within their budgets. Easy words to say; hard to implement without some effort. Here’s a way to structure your strategy to systematically […]
Structure Your Continual Improvement Read More »
Since the 1987 version of ISO 9001 was released, we’ve been hearing organizations groan about being ISO Registered or Certified. Here are some ideas to get value out of your system. #1 Make Internal Audits pay dividends by hunting for Opportunities for Improvement instead of just looking for conformance to procedures. Poorly written procedure? Poor
People aren’t you best asset, engaged people who are excited about working in your organization are your best asset. Not only that, celebrating small wins and big wins can help meet some ISO requirements – Leadership (5.1.1 h), Customer focus (5.3), Awareness (7.3) and others. In order to move the needle in this direction, consider
Celebrate Your Way to Success! Read More »
You can show recognition to your folks without spending any money! Bob Nelson has some great ideas in the latest version of his book 1001 Ways to Reward Employees. Rebecca Boyle of the Empire of America Federal Saving Bank points out that, “Any time you make people feel better about themselves you are building motivation”.
The Power of Recognition Read More »
Ruth Clark and Richard Mayer have outlined some pitfalls of e-learning design in their book ‘e-Leaning and the Science of Instruction’ If you ever purchase e-learning, take be aware of these pitfalls to avoid buying an inferior training course: Pitfall #1: Losing Sight of the Job Courses must be designed to address the specific skill
Two Pitfalls of e-Learning…and How to Avoid Them Read More »
The ‘Accelerated Learning'(AL) approach goes back to the early 80s. I’ve been building the principles into courses since 2005. It’s a great way to keep participants engaged and create an environment where learning takes place. One of the foundations of AL is SAVI: S stands for Somatic learning, or learning by moving and doing. Somatic learning involves getting active
Be SAVI with Accelerated Learning! Read More »
There are a number of publications coming out to help people find their way to the ‘Circular Economy’. BSI has published BS 8001 and it’s worth a look. It includes 6 principles and Catherine Weetman talks about principles in her article on the Circular Economy. Here’s a thought to get your mental ball rolling: Reduce
ISO 14001 and the Circular Economy Read More »
We all agree that ‘Reduce, Reuse. Recycle’ will help our global condition. The ‘Circular Economy’ doesn’t emphasize ‘reduce’ so much, but adds ‘remake’, according to a post by Catherine Weetman in 2018. There’s a terrific diagram there, too. Here’s the link: Circular Economy Wikipedia defines ‘Circular economy’ as: an economic system aimed at eliminating waste
So what’s the ‘Circular Economy’ anyway? Read More »
In 1980, The American Council of Retailers did some research on why people stopped doing business with various organizations. Here’s what they found in 1980: 64% left because they felt ignored 12% left because they were treated badly (that’s our policy) 11% didn’t feel the organization was empathetic 9% found a lower price 3% moved
Give Me What I Want! Read More »
This is a phrase from one of my favourite practitioners, John Seddon. He’s expressed the importance of customer satisfaction in a way that really drives it home for most people. In the 80s I was working for a retail chain as a trainer and noticed that most of the department managers were telling the staff
Customers: People Who Help You Beat Your Competition Read More »
