For years we’ve had to demonstrate that we’ve improved the effectiveness of our management systems. It’s a great money-maker for the Private Sector and improving a management system helps the Public Sector work within their budgets. Easy words to say; hard to implement without some effort. Here’s a way to structure your strategy to systematically […]
Structure Your Continual Improvement Read More »
Since the 1987 version of ISO 9001 was released, we’ve been hearing organizations groan about being ISO Registered or Certified. Here are some ideas to get value out of your system. #1 Make Internal Audits pay dividends by hunting for Opportunities for Improvement instead of just looking for conformance to procedures. Poorly written procedure? Poor
People aren’t you best asset, engaged people who are excited about working in your organization are your best asset. Not only that, celebrating small wins and big wins can help meet some ISO requirements – Leadership (5.1.1 h), Customer focus (5.3), Awareness (7.3) and others. In order to move the needle in this direction, consider
Celebrate Your Way to Success! Read More »
Ruth Clark and Richard Mayer have outlined some pitfalls of e-learning design in their book ‘e-Leaning and the Science of Instruction’ If you ever purchase e-learning, take be aware of these pitfalls to avoid buying an inferior training course: Pitfall #1: Losing Sight of the Job Courses must be designed to address the specific skill
Two Pitfalls of e-Learning…and How to Avoid Them Read More »
Brinkerhoff and Gill in 1994 estimated that 90% of every training dollar spent was wasted. Other research supported this to a degree, but it doesn’t seem to be quite that bad according to Don Clark at NW LINK. Remember that ISO 9001:2015 clause 7.2 Competence requires that you assess the effectiveness of any interventions you
Getting More Out of Your Training Dollars Read More »
In 1980, The American Council of Retailers did some research on why people stopped doing business with various organizations. Here’s what they found in 1980: 64% left because they felt ignored 12% left because they were treated badly (that’s our policy) 11% didn’t feel the organization was empathetic 9% found a lower price 3% moved
Give Me What I Want! Read More »
We all give training to new managers. It seems weak at best, and might even make things worse in some cases. Disengaged employees as a result of poor management may be costing your company as much as 34% of your wage costs in lost productivity. This figure comes from an article posted by Katy Tynan
Why Management Training Doesn’t Work…and what to do about it… Read More »
Not everyone LOVES doing corrective actions, and that’s an understatement! So why bother? Here are a few good reasons to carry out corrective actions: Corrective actions are one of the building blocks to system improvement. System improvement is required in 11 places in ISO 9001:2015 4.4.1 – Context, QMS requirements: continually improve a quality management
Corrective Actions…WIIFM? Read More »
James P. Womack identifies this as a place to improve in Lean Solutions with Daniel Jones. We don’t want to lose customers by keeping them waiting. Consider this: “If we had to pay our customers for the time they wait to get what they want from us, would we find ways to do things better ?”
Don’t Waste My Time! Read More »
This is a solid set of steps developed by James P. Womack in his book Lean Thinking. He was into the Lean stream very early and has done some great work. He mentions Taiichi Ohno and The Toyota Production System in his work as well. Womack’s 8 steps to get from ‘Thinking’ to ‘Action’: Overcome inertia
From ‘Thinking’ to ‘Action’ Read More »
