Clause 9 requires that we monitor and measure the effectiveness of our management systems. For many, this becomes a chore with little or no valuable information to show for all their work. So if we’re measuring, let’s make sure it’s giving us great info and helping us determine if our system is working. John Seddon […]
Are Your Measurements Killing Performance? Read More »
From James Robb, MD FCAP, a pathologist and molecular virologist. Date: February 26, 2020 at 2:35:50 PM EST Subject: What I am doing for the upcoming COVID-19 (coronavirus) pandemic Dear Colleagues, as some of you may recall, when I was a professor of pathology at the University of California San Diego, I was one of
Coronavirus Protection Tips – Dr. James Robb, MD FCAP Read More »
This is the ‘Rubber Hits the Road’ clause, especially for ISO 9001. The EMS and OHS standards both include the ‘Emergency and Preparedness’ in this section – Operations. By using a flowchart to illustrate your workflow you’ll be able to meet the requirements of 4.4.1 a) and b) – show what the processes are, inputs
Smooth Operator – ISO Clause 8 Read More »
To deliver what your customer wants, you need resources! The better you manage them, the more profitable you’ll be. The better motivated your people are, the more resilient your organization will be, even in the Public Service – you’ll be more likely to stay within your budget if you manage your assets and your activities
Rounding Up Our Resources – ISO Clause 7 Read More »
Yes, and it’ll help us get better at what we do! Well, even though variety is the spice of life, ‘change’ is not always welcomed with open arms. I think that’s why TC 176 included clause 6.3 setting out requirements for managing change. One thing we know for sure – introducing change into a system
What? More Changes ?!? Read More »
Clause 6.2 requires that we set measurable objectives. This helps motivate people – just strap a FitBit to someone’s wrist and watch what happens! Try SMART targets to make things clear to your folks: SpecificMeasurableAttainable (or Action-oriented)RelevantTime Limited Next, don’t set your targets until you know what your processes are capable of. Use CHECK-PLAN-DO
Tackling Clause 6.1 in ISO 9001 can be structured by using Ishikawa’s fishbone diagram. You can ‘reverse engineer’ it to create a framework for a simple risk approach. Ishikawa discovered that most non-conformances typically have their ‘root cause’ in one or more of these four areas: People (he called this category Man). This relates to
The Leadership Clause in all of the popular ISO Standards has some specifc requirements for Management to meet. They’re all helpful and will get Management more involved than ‘back in the day’. ISO 9001 has 10 requirements, ISO 14001 has 9 and ISO 45001 has 13. Meeting these requirements can increase employee engagement if Leaders
Take Me To Your Leader! Read More »
